FAQs
BEFORE PURCHASE
Do I need to create an account to shop with you?
If you would like to purchase online, you can either create an account or continue as a guest. Registering your account is quick and easy. At the Checkout, you will be asked to Login or Register. Simply follow the checkout steps and remember, we keep all your personal details confidential and do not share them with anyone.
When do you add items to the site?
As often as possible! We always have fantastic items we want to share with you. We try to add items daily. You never know what you will find so please check back regularly!
Where do you get all your stuff?
We source our clothing from a wide range of suppliers located all around the world.
How can I be sure my order will be of good quality?
We do not sell any items that are marked, torn or fake. Every piece is washed or dry cleaned. Our standards are very high, we quality check each item at several stages before it is listed on the website. If you believe your item is in fact not of a high quality, then please contact: hello@balaganvintage.com.
ITEM INFORMATION
How do I figure out my size?
Our Items are vintage (unless stated) and can vary from the standardized clothing sizes of today. Our measurements are taken in centimeters with items laid flat and stated in the description to ensure the best fit.
How can I get more information about an item?
Would you like to know more about the size, condition or get additional photos of a particular item?
Contact our customer service to get all your answers. To do this, you can contact us by email on hello@balaganvintage.com.
Can I try on an item before purchase?
Not quite sure about the size, fit, style, or quality of our products?
Well, guess what? We've got your back!
Introducing our upgraded "Try Before You Buy" program, and here's how it works in three simple steps:
- Choose up to 6 items from our collections.
- Checkout using Try Before you Buy.
- Upon delivery, the driver will wait for up to 10 minutes while you try them at home.
- Only pay for the ones you decide to keep!
How cool is that? 🛍️✨
What fabric/material is this item made of?
We check the manufacturer's label on all items to identify what the product is made from. Some vintage items don't have any labels, and in such cases, we try to identify the materials ourselves. In case of leather, suede, and fur, we can't always guarantee whether the product is genuine or faux leather or fur unless stated.
SHIPPING INFORMATION
What do you charge for shipping?
3JOD delivery fee on all orders within Jordan.
How long will my order take to arrive?
Orders are delivered within two working days. If you prefer a certain time frame for the delivery, kindly let us know via the chat box here or send us an email at hello@balaganvintage.com
Can I change the delivery address after purchase?
Yes, kindly inform us of any update to the delivery address at hello@balaganvintage.com
PAYMENT
What payment methods do you accept?
Balagan Vintage accepts Cash on Delivery, Credit Cards and Cliq. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud. We take security very seriously indeed, so your details will be safe with us.
RETURNS
Is it possible to return a purchase?
All sales are final and not eligible for return
Balagan Vintage is not able to accept returns currently. We hope that as our company grows, we will be able to offer an exchange and returns system.
Is it possible to make an exchange?
Exchanges are not possible on Balagan Vintage
An item received has a defect, what should I do?
If, despite the quality control, your order has a defect or is not in conformity with its description, do not hesitate to send us photos by e-mail on hello@balaganvintage.com on the same day of delivery.
AL-RAHMEH X BALAGAN VINTAGE
We are excited to join forces with Al-Rahmeh Association for Animals! Balagan Vintage is proud to contribute 65% of the sale price from our exclusive collection to support their tireless efforts in assisting stray animals. Together, we strive to make a meaningful difference in the lives of these vulnerable creatures.
Al Rahmeh is a not-for-profit organization based in Jordan committed to advancing the welfare of all animals and protecting their rights. Since 2017, the organization has rescued, cared for, and rehomed animals who have been abused or abandoned and raising awareness amongst the general public about responsible animal treatment.
Want to know more about Al-Rahmeh?
Kindly visit their Website: https://www.alrahmehforanimals.org/